RESUME

Snapshot

Education

University of Michigan, Ann Arbor, MI

PhD Human Factors Engineering, Cross-culture Design focus  ABD

 

University of Michigan, Ann Arbor, MI

MSI Human Computer Interaction

 

Suffolk University, Boston, MA

BSBA Information Systems 

BA Sociology

Work Experience

Douyon Signature Consultancy (San Francisco, CA)                                                                                          Current

 

Uber – Head Global Scalable Platform

Cross-Marketplace UX, Uber Everything (San Francisco, CA)                                                                            Jan 2016 - Oct 2019

 

Google Consumer Operations, End to End Experience                         

User Experience Research PM (Mountain View, CA)                                                                                            Jun 2013 - Present

 

IBM Interactive – User Research & Design

Senior Managing Consultant (Washington, DC)                                                                                                    Jan 2013 - Jun 2013

Accenture Experience Agency

User Experience Consultant (Chicago, IL)                                                                                                              Sept 2011 - Nov 2012​

 

Intel Mobility Product Group

Human Factors Engineer  (Hillsboro, OR)                                                                                                              May 2008 - Dec 2009

Personal Ventures

Founder Tech Social Impact Conference

Board Member Bay Area Blacks in Tech (BAYBIT)

Founder of Bay Area Haitian Family

Helping Google design inclusive research recruitment pool

 

Skills

UX Research: Special focus on cross-cultural research and emerging demographics. Other specialties include  remote user research methods, ethnographic field studies, lab usability testing, surveys, card sorting, A/B testing, heuristic evaluation, new technology development/innovation​  
Design Process: facilitating design sprints, service design, frame-working, opportunity mapping, idea generation, brainstorming, rapid prototyping, agile design, storytelling, business strategy 

Programming: HTML, CSS, PHP, Java Script, Python, SQL, R, jQuery

Software: Axure, Sketch, InVision, Omnigraffle, Ovo Studios, Morae, Camtasia, Visio Professional

Multimedia: Adobe Photoshop, Adobe Illustrator, AdobeDreamweaver, Adobe Flash, Adobe InDesign, Acid Pro, Final Cut Pro
Interaction: public speaking, group facilitation, and storytelling

Other: Graphic design, transcription from audio, ArcGIS, Mapinfo, Video editing

The Douyon Signature

Design Empathy. On Purpose.

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