RESUME
Snapshot
Education
University of Michigan, Ann Arbor, MI
PhD Human Factors Engineering, Cross-culture Design focus ABD
University of Michigan, Ann Arbor, MI
MSI Human Computer Interaction
Suffolk University, Boston, MA
BSBA Information Systems
BA Sociology
Work Experience
Douyon Signature Consultancy (San Francisco, CA) Current
Uber – Head Global Scalable Platform
Cross-Marketplace UX, Uber Everything (San Francisco, CA) Jan 2016 - Oct 2019
Google Consumer Operations, End to End Experience
User Experience Research PM (Mountain View, CA) Jun 2013 - Present
IBM Interactive – User Research & Design
Senior Managing Consultant (Washington, DC) Jan 2013 - Jun 2013
Accenture Experience Agency
User Experience Consultant (Chicago, IL) Sept 2011 - Nov 2012
Intel Mobility Product Group
Human Factors Engineer (Hillsboro, OR) May 2008 - Dec 2009
Personal Ventures
Founder Tech Social Impact Conference
Board Member Bay Area Blacks in Tech (BAYBIT)
Founder of Bay Area Haitian Family
Helping Google design inclusive research recruitment pool
Skills
UX Research: Special focus on cross-cultural research and emerging demographics. Other specialties include remote user research methods, ethnographic field studies, lab usability testing, surveys, card sorting, A/B testing, heuristic evaluation, new technology development/innovation
Design Process: facilitating design sprints, service design, frame-working, opportunity mapping, idea generation, brainstorming, rapid prototyping, agile design, storytelling, business strategy
Programming: HTML, CSS, PHP, Java Script, Python, SQL, R, jQuery
Software: Axure, Sketch, InVision, Omnigraffle, Ovo Studios, Morae, Camtasia, Visio Professional
Multimedia: Adobe Photoshop, Adobe Illustrator, AdobeDreamweaver, Adobe Flash, Adobe InDesign, Acid Pro, Final Cut Pro
Interaction: public speaking, group facilitation, and storytelling
Other: Graphic design, transcription from audio, ArcGIS, Mapinfo, Video editing